10-01-2007, 02:25 PM
We have another job opening, it seems it would be best for a young professional with a few years of experience.
Title: Help Desk Specialist
Division: Executive Operations
Status: Regular Full-Time
Job Code: CO/IT
Location: Silver Spring, MD
Description: The MayaTech Corporation is seeking a talented IT Support Specialist to join our Corporate Operations Department.
Responsibilities:
· Provides support to on-site and remote end users on a variety of issues by responding to telephone calls, email, and personal requests for technical support
· Identifies, researches, and resolves technical problems
· Documents, tracks, and monitors problems to ensure timely resolution
· Provides basic support for hardware, peripherals and network access
· Provides basic support for office productivity applications such as Windows, Word, Outlook, etc.
· Performs network administrative functions such as creating accounts, resetting passwords, managing groups and printers
· Troubleshoots issues to isolate problem, then resolves or escalates as needed, meeting departmental objectives (i.e., resolving calls within specified time; documenting problem from initial contact to resolution)
· Performs follow up on open help desk tickets with IT staff to ensure adequate response times, enters resolution of call and confirms resolution with end users
· Notifies Support Services Manager of high priority/open help desk tickets
· Maintains knowledgebase of FAQs and resolutions and creates helpful IT tips for staff
· Creates and maintains documentation of procedures
· Generates weekly/monthly reports on help desk calls and staff response and resolutions
· Works with senior level personnel to support backup protocol
· Conducts initial research on pricing for desktops, printers, etc.
Requirements:
· Associate’s degree and 2+ years of relevant experience, or an equivalent combination of education and experience
· Extensive knowledge of PC hardware installation and configuration
· Experience installing, configuring and troubleshooting Windows 2000/2003/XP issues along with MS Office and other desktop applications
· Experience configuring peripherals such as modems, scanners, printers, CD burners, etc.
· Experience diagnosing problems remotely
· Experience with network switches and hubs helpful
· Specific knowledge of current business office applications and operating systems
· Conceptual understanding of current concepts in information technology and a desire to expand personal knowledge of LAN and Internet technologies
· Basic familiarity with hardware maintenance, troubleshooting and support
· Ability to perform multiple tasks and projects with minimal supervision
· Strong technical, analytical, and organizational skills; ability to multitask
· Strong sense of urgency and ownership; proven ability to follow through
· Strong written and oral communication skills
· Excellent customer service and problem solving skills
Title: Help Desk Specialist
Division: Executive Operations
Status: Regular Full-Time
Job Code: CO/IT
Location: Silver Spring, MD
Description: The MayaTech Corporation is seeking a talented IT Support Specialist to join our Corporate Operations Department.
Responsibilities:
· Provides support to on-site and remote end users on a variety of issues by responding to telephone calls, email, and personal requests for technical support
· Identifies, researches, and resolves technical problems
· Documents, tracks, and monitors problems to ensure timely resolution
· Provides basic support for hardware, peripherals and network access
· Provides basic support for office productivity applications such as Windows, Word, Outlook, etc.
· Performs network administrative functions such as creating accounts, resetting passwords, managing groups and printers
· Troubleshoots issues to isolate problem, then resolves or escalates as needed, meeting departmental objectives (i.e., resolving calls within specified time; documenting problem from initial contact to resolution)
· Performs follow up on open help desk tickets with IT staff to ensure adequate response times, enters resolution of call and confirms resolution with end users
· Notifies Support Services Manager of high priority/open help desk tickets
· Maintains knowledgebase of FAQs and resolutions and creates helpful IT tips for staff
· Creates and maintains documentation of procedures
· Generates weekly/monthly reports on help desk calls and staff response and resolutions
· Works with senior level personnel to support backup protocol
· Conducts initial research on pricing for desktops, printers, etc.
Requirements:
· Associate’s degree and 2+ years of relevant experience, or an equivalent combination of education and experience
· Extensive knowledge of PC hardware installation and configuration
· Experience installing, configuring and troubleshooting Windows 2000/2003/XP issues along with MS Office and other desktop applications
· Experience configuring peripherals such as modems, scanners, printers, CD burners, etc.
· Experience diagnosing problems remotely
· Experience with network switches and hubs helpful
· Specific knowledge of current business office applications and operating systems
· Conceptual understanding of current concepts in information technology and a desire to expand personal knowledge of LAN and Internet technologies
· Basic familiarity with hardware maintenance, troubleshooting and support
· Ability to perform multiple tasks and projects with minimal supervision
· Strong technical, analytical, and organizational skills; ability to multitask
· Strong sense of urgency and ownership; proven ability to follow through
· Strong written and oral communication skills
· Excellent customer service and problem solving skills
